My Product Review

I am sure you have all encountered products that are somewhat less than advertised. Below is my letter of appreciation I sent today to the maker of just such a product. In my original letter all the “shxxxy” text did not have the x’s ( you can guess what the x’s represent – no ,it was not “shoddy” ) but did have a strike through.
Obviously I have xxx’ed out any reference to the real company and thier products.

I am writing to tell you what a shxxxy lousy product line you have, although given the ill-conceived nature of your tools and accessories, I am quite certain you have heard this before. In fact, you probably get emails and phone calls of this nature on a daily basis. But please bear with me as I am in need of some serious therapy (stress release) after my encounter with your shxxxy half- baked xxxx xxxxx.

I must take part of the blame here myself though for being so gullible. I first owned one of your xxxxxxxx years ago, which I had purchased used. It was not such a great xxxxxxxx, but the hype around it was such that I was convinced that the problem was a matter of simple adjustment, that I (for some unknown reason) was not able to achieve. In an act of desperation (in an effort to make a bad product good) I was sucked into purchasing your xxxxxxxx accessory. The retro-fit to my specific model was poorly thought out (in retrospect I believe it was simply not given any forethought whatsoever!)

Now fast forward to about a year ago. My shxxxy crummy xxxxxxxx was dying a horrible death and I needed to buy a new one on a limited budget. One thing your company does well is advertising and hype. As you most certainly know, good advertising and hype can, and often trumps inferior merchandise – your company is the ultimate testament to this!
So dumb me bought another one of your xxxxxxxx. I must admit the new xxxxxxxx worked better than the dead one and it performed OK with the exception of a few little bothersome details, like the fact that your xxxxxxxx accessory did not work much better on the new xxxxxxxx than they did on the old one – I had incorrectly thought there would be an improvement in this regard since this was not a retro-fit situation.

Now here comes the part where I must admit to incredible gullibility. After my experience with your products I should have known better. Last week I bought your shxxxy stupid xxxxxx accessory. The manual is appalling and the video about the same. I would never consider submitting a manuscript for a book or magazine article (I have done a fair amount of writing) that was this pathetic.
I have wrestled with your shxxxy damn xxxxxxxx accessory for way too many hours trying to set it up properly. It may have been a good idea in the beginning, but was obviously not well thought out (that’s being very kind).

Thanks to you I have found my life’s second calling. In the future, I will do my very best (and go way out of my way) to tell my students and anyone who will listen (as well as any captive audience I come upon) what a shxxxy crappy product line you have.

Darrell Peart

After way too many hours I was able to get the offending accessory to work. A big part of the solution was solved with a trip to the hardware store to replace some small parts that were inappropriate to the intended use and /or cheaply made.
This entire experience was actually a long term plus for me (did not seem that way in the midst of it though). It forced me to really think through what I was doing in minute detail. In the process of ruling out the many variables, I now understand fully how the tool is supposed to work (and a few things I would have changed on it).  But most of all I have a more thorough understanding of the specific process I was attempting to perform.

12 replies
  1. Mike Lingenfelter
    Mike Lingenfelter says:

    Interesting post Darrell. I was in your Blanket Chest class a week or so ago, and you talked about getting a new "accessory". I think I know which company you are talking about. There seems to be a lot of unhappy people, in other woodworking forums, regarding this company.

    By the way, the class was a blast! I'm applying the finish to the blanket chest now. I hope to have it "finished", this weekend :).


  2. Mark Hochstein
    Mark Hochstein says:

    Well I sure don't know who you're talking about! Please, save us all the frustration and out the buggers. If they're making products that poor – and hyping them with great advertising – then we should all be forewarned. Why protect them?

  3. TheWoodWhisperer
    TheWoodWhisperer says:

    Someone mentioned Darrell was complaining about my Wood Whisperer Pencils. Its that true? They do work as advertised. lol 🙂 Just kidding of course. Looks like you were at the end of your patience here Darrell. Nothing worse than throwing good money after bad!

  4. Darrell Peart
    Darrell Peart says:

    Marc, yes it was an aggravating situation – just had to vent a little
    Jay – this company has a lot more resources than I do – I don't want to end up in court with them. My experience with the legal system is that it is not about what’s fair – its all about who has the most money to spend – they win

  5. bob oswin
    bob oswin says:

    We are being bombarded with substandard everything because tyhe merchants are no longer testing what they sell before marketing. China will pay a steep price for it's deliberate short cuts to the market and the sooner the better for all concerned.


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