My Product Review

I am sure you have all encountered products that are somewhat less than advertised. Below is my letter of appreciation I sent today to the maker of just such a product. In my original letter all the “shxxxy” text did not have the x’s ( you can guess what the x’s represent – no ,it was not “shoddy” ) but did have a strike through.
Obviously I have xxx’ed out any reference to the real company and thier products.

Hello,
I am writing to tell you what a shxxxy lousy product line you have, although given the ill-conceived nature of your tools and accessories, I am quite certain you have heard this before. In fact, you probably get emails and phone calls of this nature on a daily basis. But please bear with me as I am in need of some serious therapy (stress release) after my encounter with your shxxxy half- baked xxxx xxxxx.

I must take part of the blame here myself though for being so gullible. I first owned one of your xxxxxxxx years ago, which I had purchased used. It was not such a great xxxxxxxx, but the hype around it was such that I was convinced that the problem was a matter of simple adjustment, that I (for some unknown reason) was not able to achieve. In an act of desperation (in an effort to make a bad product good) I was sucked into purchasing your xxxxxxxx accessory. The retro-fit to my specific model was poorly thought out (in retrospect I believe it was simply not given any forethought whatsoever!)

Now fast forward to about a year ago. My shxxxy crummy xxxxxxxx was dying a horrible death and I needed to buy a new one on a limited budget. One thing your company does well is advertising and hype. As you most certainly know, good advertising and hype can, and often trumps inferior merchandise – your company is the ultimate testament to this!
So dumb me bought another one of your xxxxxxxx. I must admit the new xxxxxxxx worked better than the dead one and it performed OK with the exception of a few little bothersome details, like the fact that your xxxxxxxx accessory did not work much better on the new xxxxxxxx than they did on the old one – I had incorrectly thought there would be an improvement in this regard since this was not a retro-fit situation.

Now here comes the part where I must admit to incredible gullibility. After my experience with your products I should have known better. Last week I bought your shxxxy stupid xxxxxx accessory. The manual is appalling and the video about the same. I would never consider submitting a manuscript for a book or magazine article (I have done a fair amount of writing) that was this pathetic.
I have wrestled with your shxxxy damn xxxxxxxx accessory for way too many hours trying to set it up properly. It may have been a good idea in the beginning, but was obviously not well thought out (that’s being very kind).

Thanks to you I have found my life’s second calling. In the future, I will do my very best (and go way out of my way) to tell my students and anyone who will listen (as well as any captive audience I come upon) what a shxxxy crappy product line you have.

Sincerely,
Darrell Peart

Addendum:
After way too many hours I was able to get the offending accessory to work. A big part of the solution was solved with a trip to the hardware store to replace some small parts that were inappropriate to the intended use and /or cheaply made.
This entire experience was actually a long term plus for me (did not seem that way in the midst of it though). It forced me to really think through what I was doing in minute detail. In the process of ruling out the many variables, I now understand fully how the tool is supposed to work (and a few things I would have changed on it).  But most of all I have a more thorough understanding of the specific process I was attempting to perform.

12 replies
  1. Mike Lingenfelter
    Mike Lingenfelter says:

    Interesting post Darrell. I was in your Blanket Chest class a week or so ago, and you talked about getting a new "accessory". I think I know which company you are talking about. There seems to be a lot of unhappy people, in other woodworking forums, regarding this company.

    By the way, the class was a blast! I'm applying the finish to the blanket chest now. I hope to have it "finished", this weekend :).

    Mike

    Reply
  2. Mark Hochstein
    Mark Hochstein says:

    Well I sure don't know who you're talking about! Please, save us all the frustration and out the buggers. If they're making products that poor – and hyping them with great advertising – then we should all be forewarned. Why protect them?

    Reply
  3. TheWoodWhisperer
    TheWoodWhisperer says:

    Someone mentioned Darrell was complaining about my Wood Whisperer Pencils. Its that true? They do work as advertised. lol 🙂 Just kidding of course. Looks like you were at the end of your patience here Darrell. Nothing worse than throwing good money after bad!

    Reply
  4. Darrell Peart
    Darrell Peart says:

    Marc, yes it was an aggravating situation – just had to vent a little
    Jay – this company has a lot more resources than I do – I don't want to end up in court with them. My experience with the legal system is that it is not about what’s fair – its all about who has the most money to spend – they win

    Reply
  5. bob oswin
    bob oswin says:

    We are being bombarded with substandard everything because tyhe merchants are no longer testing what they sell before marketing. China will pay a steep price for it's deliberate short cuts to the market and the sooner the better for all concerned.

    Reply

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